Terms of service

The plain-English terms every Sweep clean is booked on. If anything here is unclear, message us on WhatsApp at +44 7376 180102 or email info@sweepcleaning.co.uk before you book.

Quotes and pricing

• Every job gets a fixed, written quote before anything is booked. No hourly clock, no surprises on the day.
• Prices are set by bedroom count and include one bathroom; each additional bathroom adds £30.
• Every clean includes the full oven clean, the fridge and freezer, and moving your things to clean behind them. Optional extras are priced up front: carpet cleaning £35 per bedroom and £60 per living room or stairs, sofas £45 and armchairs £20 each, blinds £10 each, outside windows £30 where possible, cupboards emptied and cleaned inside £50, surface mould treatment £40 per area, rubbish removal from £20, bulky items £50 each.
• Weekends and bank holidays add £50. Same-day emergency call-outs are charged at 1.5 times the standard price.
• Student discount: £20 off End of Tenancy cleans of 3 or more bedrooms, with a valid student ID shown on the day. Letting agents and landlords with regular volume qualify for a 10% contract rate.
• Monthly deep clean plans: the first clean is charged at the standard price, then each monthly clean is discounted, with a further discount on a 6 or 12 month plan. Plans are paid monthly, one clean at a time.

What is included, and what is not

• Our work is cleaning. Everything in your quote is covered, room by room, to the checklist for that service.
• We do not treat infestations. Insects, rodents and similar are a pest control matter: cleaning does not remove them and they return until the property is treated.
• Some marks cannot be cleaned off. Staining soaked into wood, grout, sealant or fabric, limescale scarring, burns, scratches, chips and worn or perished surfaces are permanent damage rather than dirt. We will tell you and show you photos rather than damage a surface trying.
• We do not disconnect or move appliances or heavy furniture, work at height beyond a standard two-step, clean the outside of windows above ground floor level, handle hazardous waste, needles or bodily fluids, or carry out damp, mould remediation or building work.
• Where something is outside the clean we will say so on the day, with photos, rather than leave you to find it afterwards.

Payment

• For one-off cleans, payment is taken before the clean starts, by bank transfer or card.
• Contract and account customers are invoiced after each clean, payable by bank transfer within 28 days.
• The price you pay is the price on your quote, unless the property is materially different from what was described (see below).

If the job is bigger than described

• If the property's size or condition is materially different from what was described at quote time, we photograph it and agree any extra with you before we carry on. Nothing extra is ever added without your approval.
• Agreed extra time is billed pro-rata at the job's own rate (your quote divided by its planned hours).

Access and preparation

• Please arrange access (keys, lockbox, concierge or someone home) and somewhere for the team to park. Where paid parking is the only option, we will agree the cost with you first.
• For End of Tenancy cleans the property should be empty of belongings, with the freezer defrosted 24 hours ahead. Our checklist guide covers everything.
• If we cannot get in at the agreed time and cannot reach you, we may have to treat the visit as a late cancellation.

Photos of the work

• We photograph each room before and after, following the same route every time, so the two line up. It is your evidence for an inventory or a deposit, and ours if the standard is ever questioned.
• Photos are kept on our system and shared with you on request. We never publish a photo of your property without asking you first.
• Tell us before the clean if you would prefer we did not photograph a particular room or item.

Our guarantee

• Free 72-hour re-clean: if you or your letting agent flag anything within 72 hours of the clean, we return and put the flagged areas right, free of charge.
• The guarantee covers the cleaning itself. It does not cover pre-existing damage, permanent staining, wear and tear, pest activity, or areas we could not access on the day.

Cancellations and rescheduling

• You can rebook or cancel free of charge up to 24 hours before the visit, with any payment refunded in full. Less than 24 hours before the visit, no refund is given.
• Home cleaning packages: unused cleans are refundable at any time. We refund what you have not used, with completed cleans re-priced at the single clean rate and the difference returned to you.
• Monthly deep clean plans: you can stop at any time. The cleans you have already had are charged at the monthly pay-as-you-go rate for your size of home.
• Cancellations made inside 24 hours of the visit are not refundable. By that point the slot is held for you and the team is committed to it. We will always try to move you to another date rather than lose the booking.

Ovens

• Ovens are cleaned inside and out as standard, including the racks, the trays and the door glass we can reach.
• We do not remove the inner door glass. Taking an oven door apart risks damaging the hinges, the seal and the glass itself, and that is not a risk we will take with your appliance.
• If you are happy to remove the inner glass yourself before we arrive, we will clean it while it is out and leave it for you to refit.

Damage and insurance

• We are fully insured. In the unlikely event something is damaged during a clean, tell us within 24 hours and we will make it right through our insurance.
• Damage already present when we arrive is photographed and reported to you, and is not our responsibility.
• Except where the law says otherwise, our liability for any one job is limited to the price of that clean.

Complaints

• If something is not right, tell us through the complaint form. You will need your job reference (it is on your booking message, for example SW-0063) and you can add photos.
• The office replies within one working day. Anything flagged within 72 hours of a clean is re-cleaned free of charge.
• You can also email info@sweepcleaning.co.uk or call 07376 180102 during office hours, Monday to Sunday, 9am to 6pm.

Your information

• We use your details only to quote, book and carry out your clean, and to contact you about it. See our privacy policy.

Sweep Cleaning Solutions Ltd, registered in England and Wales, company no. 17202458. These terms were last updated on 20 September 2026 and are governed by the law of England and Wales.